I just wanted to say thanks! Your company is great. I have been using you for about 3 months now and have always been satisfied. But, last night I forgot to order the special food my dogs need. I ordered it this morning and it was on my doorstep this afternoon! I was worried I wouldn't have enough food to feed the dogs tonight! Thanks so such for the excellent service!
Just wanted to commend you on the wonderful service. Placed the order 7 am this morning and delivered at 1pm. You guys are always so great. And the pups love their free cookies. They soooo know there is a bag of cookies when the Goober man gets here!
I just wanted to drop a quick note to say how delighted I am with not only the excellent products but also the excellent service your company has provided since I began buying from you last year. I went to go outside and the order I placed yesterday was already ready and waiting for me to take inside to my dogs. They are delighted with the new foods. Your staff was very helpful. Thank you for operating such a fantastic company!
I just had the good fortune to speak with one of your wonderful customer service representatives. I must say it is very rare to find such wonderful customer service. I will certainly be a repeat customer in the future for that very reason. I was immediately helped and treated with great appreciation for my business. Your name was passed on to me and I am very grateful. I will be sure to share my experience with others. Thanks very much!
I just wanted to take a quick minute and tell you guys how wonderful your store is! It is a tedious errand off my list (especially as we previously drove to get our dogs' brand of food). Not only does it save me the drive, but you guys bring it right to our doorstep the very next morning! I have no idea how your company is as coordinated as it is, but keep it up.
I would also like to say that the customer service has been helpful beyond words and always very, very friendly. That extra attention, as if each one of us really matters to you, is enough to keep me coming back. Your team has been extremely attentive as well, and excels in quality service, in our opinions.
This service has just taken so much of the hassle out of buying our dogs food in terms of selection and purchase; I had expected a surcharge onto the food for delivery, and was really surprised there was none the first time I ordered, and that the prices are the same (or with the specials, even lower) than other pet markets. I have been telling everyone I know who has a pet - you're spending the exact same amount, they almost definitely have your brand, so why not have it delivered to your door the next day?
Truly AMAAAAZING service!! Thank you as always for the speedy service and delivery!!
I LOVE Goober Pet Direct! I used the Yelp deal ($5 for $10 Certificate) on the first order, and placed another order today.
Goober Pet Direct has fantastic customer service, timely delivery (FREE in the valley with a $20 purchase), and competitive pricing. They have an excellent selection of premium foods, and if they don't have your brand, they can special order it.
Whether placing the order online or over the phone, I've had superb experiences with them. To top it off, if you call during business hours, a real person answers the phone.
Five stars? You bet! Wish I could give them more!
I went to the physical location the first time with my dog Foxy to scope out the place. The store inside is iitttyyy bitttyyy and not worth going to in all honesty, but the staff that work there are REALLY friendly, and helpful. Foxy eats Evanger's, which is really hard to find, and the only place I knew of that carried it was 20min away from me. A month later, I run out of dog food....so I call Goober (after research I find they sell Evanger's for the cheapest price) and they delivered it right to me. I wasn't home so they left it on my front porch along with a pretty large amount of free dog treats for Foxy ! They left their newsletter, some reference cards, and their product list (which is HUUUUGGGEEE) in a bag hanging from my door. The reference cards you give out will earn you discounts on your next purchase! Oh of course- I forgot to mention the delivery was completely FREE of charge!!! I'll never get my dog food anywhere else.
Placed a second order. Same timely delivery, same bag of treats and another pet magazine with the order. Got some ear wipes, as Tallullah suffers from ear schmutz (technical term for the condition), and they make it super-easy to keep her hears clean and sweet-smelling. C'mon, people! I KNOW I'm not the only one who smells my dog's ears on a daily basis...
So, the doorbell just rang and Peekaboo barked excitedly. It was the friendly Goober Pet Direct delivery man! So soon? I just ordered dog food last night!
Yup, two bags of the Solid Gold Wee bits arrived as ordered, along with two unexpected free bags of dog biscuits (about 40 in all), a stack of business cards and a few magnets. Who knew?
This was my first order so I was pleasantly surprised. I had gotten a flyer and $10 gift certificate at the Paws in the Park event at the Chaparral Dog Park last Saturday. So those two 4 lb bags of small breed dog food made with fresh bison meat, only cost me $15. Peekaboo had gobbled the sample pack like treats. Unfortunately, she hasn't touched any of the new food yet, but she's probably not hungry.
I read in one of the reviews that the store in Mesa will give you 10% off if you pick up your order. With the price of gas today, I'm sticking with their free, convenient, same/next day door to door delivery. 5 stars!!
I ordered from Goober Pet Direct after receiving a 10.00 off coupon at a pet expo I attended. I feed my dog Taste of The Wild which is a premium dog food you cannot buy at Petco or Petsmart. I have to go to a specialty pet store to find it, but it is worth it for a grain free 6 star dog food to me. The cheapest I have found a 30lb bag is 44.99 + tax at Pet Club, but after this coupon I was able to get a bag delivered to my door for 44.51 including tax, which is less than I pay to drive out of my way to pet club to purchase a bag myself. Not to mention it came with 2 free bags of treats and another bag of coupons, magnets and 2 dog biscuits. Lola was in heaven. Less than 48 hr turn around even with a sunday in between. I was impressed. Thanks Goober! :)
Love Goober Pet Direct! Their customer service is outstanding, and the dog food arrives on my doorstep the next day, along with a free small bag of treats! They are the BEST and I highly recommend them to anyone with pets.
Goober offers service that is unparalleled - always quick to answer the phone, easy to just say send the same thing as last time and charge my card, and voila it appears the next day at your door! Wow! For me, the availability of specialty food for my allergic cat made Goober an easy choice! They always have the food I need without the hassle of the vet office and with no need to special order and wait for it to arrive - Goober has it on the shelf so I never worry about forgetting to order in time! Thanks Goober for making caring for my kitties so easy!
-Answers the phone on the first or second ring (check)
-The person who answers the phone can actually help you (check)
-The same person pulls up your account and purchase history within seconds (check)
-They keep your preferred credit card on file and don't ask you to verify the number and expiration date each time (check)
-Delivers your order for free the same day or next day (check)
I've been ordering dog food from Goober for several years now and their customer service is so good....honestly, 5 stars is not enough.
This has got to be the most awesome pet store ever. They deliver high-end quality pet food all around the valley for free! However, if you pick it up in their store in west Mesa, they give you a 10% discount!
I've been getting their food delivered or picking it up for my dogs for 3 years now. They're wonderful.
They carry top of the line natural dog food (cat and other animals too) like Innova (EVO), California Natural, Canidae, etc. They also carry some brands you can purchase at your local pet food store.
There aren't many places around the Phoenix area that carry the highest end dog food or if they do, they don't deliver, or they're far from where I live. Goober's prices are right and the staff is always very courteous and friendly. You can also order online now, and even schedule delivery for the same time every month when you run out of food so you'll never accidentally forget to call.
If your into good health for your pets, this is were to shop!!!
From Food to Vitamins to toys...I buy from here & they have FREE Delivery if you don't want to drive.
The girls are great!! I have been buying from Goober for the past 5+ years & have seen them grow from a little office to a big gigantic warehouse.
This place carries what the "big pet stores" dont...i feed my dogs holistically & I buy lots of products from Goober
They have Wellness, Solid Gold, Azmira, California Natural & I can go on & on.... check out the website or give them a call...
EXCELLENT service for a good price.
We recently found Goober when we switched our dog's food to Evo, which is a high-end, "6 star", all natural dog food. Well the problem was there were only about 4 places here in the valley that sold it. I knew Goober had free next-day delivery and assumed the "Free" was built into the price of the food and I would pay more per bag for this "free" service.
Well, after calling every store that sold it, I found that a couple of them had it for a few bucks less per bag, BUT, when I calculated the cost of gasoline to get there and back (not even speaking about cost of time), they were actually the exact same price as Goober. Some places were selling it for the same price as Goober right off the bat, with gasoline they were higher. So for the same price, and next day delivery, I decided to give Goober a shot.
I called them up and was helped by one of the nicest people I have ever had the pleasure of doing business with. She was extremely knowledgeable about their products, and very friendly. She set up my account and said my food would be there the next day. Well, the next day, my food arrived with a complimentary baggie of dog treats... nice touch.
Re-ordering my food literally takes 1 minute... I call.. give my name, say "same order", and "same credit card", then "bye". Next day my dog food is at my front door. It couldn't be easier.
You can order on their website (which is a good eCommerce site, not janky), or over the phone, whatever you want. They're local, family owned, and I highly recommend them. I understand you can drive over to Mesa to their store and shop/buy, but I've never been there so I can't speak to that... but with good prices, free delivery, and a good website, I doubt I'll ever go there. :)
We picked up our little rescue dog without any background information on her health, likes, dislikes etc. I called Goober the next day and the woman spent a long time on the phone with me asking me questions and walking me through all the different dog food choices available. Her patience and expertise confirmed all the great things that I had heard about Goober. Whenever I call to order, the staff is just as helpful and polite as they were that first day... and my dog food is delivered free of charge to my front door the next day (always accompanied by a handful of treats for my dog). By far the best service and quality available and they will forever have my business.
I am SO thankful I found these people!!! The selection is super and the customer service is above and beyond. We put in an order and the next day, like magic, it appears the next day at our back door. If you have pets (especially several) I highly recommend utilizing this great service.
I referred a friend to Goober Pet Direct.
Her reaction to Goober was unbelievable, and the voice mail she left me was hysterically funny: "And you call yourself a friend?!? You've been using Goober for how long and you're only telling me about them now?!? How could you keep this wonderful secret from me? High-quality food for my dogs delivered to my door. With my busy schedule, I'm in 7th Heaven! But I don't know if I can forgive you for not telling me about Goober sooner!"
All the best,
I just wanted to tell you how much I appreciate how easy it is to do business with you. It is so nice to just pick up the phone and have my order delivered. Everyone I have dealt with when ordering has been very pleasant to work with. Thanks. Goober Pet Direct is a great organization and I'm one happy customer.
Sun Lakes, AZ
I just wanted to tell you that this is the best! You have a great selection of holistic foods AND I love it that I no longer have to make an extra trip to the pet store. I have 2 dogs and 4 cats and this is a HUGE help!!